position details
Position Overview
Title: Membership & Operations Graduate Assistant
Department: Campus Recreation - Student Life
Reports to: Coordinator of Member & Guest Experience
Stipend: 9 month contract for Fall/Spring Semesters - $15,000. Summer hourly employment
available at $19.00/hour.
Desired Start Date: June 2024, Stipend to begin August 2024
Campus Recreation Professional Duties
- Collaborate with Campus Recreation staff to help department make the impact mentioned in our mission and vision statements.
- Serves on assigned Campus Recreation and university work teams or committees as needed.
- Provide evening and weekend operational support and event coordination as needed.
- Produces required information for monthly and annual reports.
- Provide instruction and development opportunities for staff through training, coaching and performance evaluations that incorporate student learning outcomes. Specific outcomes include critical thinking, creative thinking, problem solving, quality customer service, conflict resolution, initiative, communication, innovation, and other transferable skills related to the department work integrated learning program.
- Attend and participate in University, Divisional, and Departmental events, programs, and training.
- Submit marketing requests within established timelines, policies, and procedures.
- Other duties as assigned.
Area Specific Duties
- Responsible for hiring, training, scheduling, supervision, development, and evaluation of approximately 100-120 student employees including Program Assistants, Operations Supervisors, Member Services Assistants, and Operations Attendants
- Oversee Front Desk operations including patron access, guest pass and membership sales, equipment checkout, Pro Shop sales, towel, and laundry services.
- Assist with the oversight of the Fitness Floor operations including cleaning and maintenance, policy development, and enforcement.
- Handle staff payroll and assist in program area budget development.
- Coordinate member outreach with new enrollments and renewals.
- Create resource guides, procedural manuals, and other tools for employee reference.
- Assist certifying employees with CPR/AED for Professional Rescuer.
- Collaborate across department program areas to ensure staff maintain current and accurate knowledge of programs, services, facility hours, events, and policies.
- Maintain equipment inventory and make recommendations for purchases.
Required Qualifications
- Bachelor’s degree from an accredited four-year institution
- Admittance into a WVU graduate program
- Base Level CPR/AED/First Aid certification. Willingness to obtain American Red Cross CPRO certification within reasonable timeframe upon employment start date
- Excellent verbal and written communication skills, strong attention to detail, and ability to work with diverse groups
- Competent knowledge of general computer programs including Excel, Word PowerPoint, Outlook, etc.
Prefferred Qualifications
- Prior supervisory or leadership experience
- Prior campus recreation experience
- Previous experience with Recreation Management and related software such as Fusion, Connect2, When to Work etc.
Application Details
Position will remain open until filled. For best consideration, please submit your
application by December 1st.