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Operations Graduate Assistant

About Us

Our Mission

WVU Campus Recreation serves the students, faculty/staff and community by supporting a culture of well-being. Our commitment to healthy living includes creating and promoting opportunities to be active.

Diversity and Inclusion

WVU Campus Recreation values diversity, equity and inclusion. We strive to create an environment in which we embrace, celebrate and empower the differences we share across the spectrum of human diversity.

Join us in our commitment to treat everyone with respect and kindness by challenging our community to engage in personal and collective reflection, development and action.

Person sitting at member services desk.

Job Description

Within the department of Campus Recreation, Staff assist with overseeing the daily fitness floor and front desk operations of the Student Recreation Center. Staff gain skills and experience pertaining to customer service, time management, effective and efficient communication, and conflict resolution.

position details

Duties and Responsibilities

  • Collaborate with Campus Recreation staff to help department make the impact mentioned in our mission and vision statements
  • Serves on assigned Campus Recreation and university work teams or committees as needed
  • Provide evening and weekend operational support and event coordination as needed
  • Produces required information for monthly and annual reports
  • Provide instruction and development opportunities for staff through training, coaching and performance evaluations that incorporate student learning outcomes. Specific outcomes include critical thinking, creative thinking, problem solving, quality customer service, conflict resolution, initiative, communication, innovation, and other transferable skills related to the department work integrated learning program
  • Attend and participate in University, Divisional, and Departmental events, programs, and training
  • Submit marketing requests within established timelines, policies, and procedures
  • Other duties as assigned

Required Qualifications by Employment Date

  • Bachelor’s degree from an accredited four-year institution
  • Admittance into a WVU graduate program
  •  Successful completion of criminal background check

Area Specific Duties

  • Responsible for hiring, training, scheduling, supervision, development, and evaluation of approximately 100-120 student employees including Program Assistants, Operations Supervisors, Member Services Assistants, and Operations Attendants
  • Oversee Front Desk operations including patron access, guest pass and membership sales, equipment checkout, Pro Shop sales, towel, and laundry services
  • Oversee Fitness Floor operations including cleaning and maintenance, policy development, and enforcement
  • Handle staff payroll and assist in program area budget development
  • Create resource guides, procedural manuals, and other tools for employee reference
  • Collaborate across department program areas to ensure staff maintain current and accurate knowledge of programs, services, facility hours, events, and policies
  • Maintain equipment inventory and make recommendations for purchases
  • Conduct facility inspections and communicate maintenance or custodial needs

Preferred Qualifications

  • American Red Cross CPR/AED for Professional Rescuer Instructor
  • Prior experience with Fusion, Connect2Concepts, When2Work
  • Excellent verbal and written communication skills, strong attention to detail
  • Ability to work with and lead diverse groups
  • Prior supervisory or leadership experience
  • Prior customer service experience
  • Prior campus recreation experience
  • Competent knowledge of general computer programs including Microsoft Office, etc.

Interested in the position?

Check back again later to find out how to apply for this position.